Questions & answers
Here are the answers to the most common questions we get.
How do I get to the opera house?
At the moment an extensive roadworks project is underway near the opera house, which can increase travel time and reduces local parking. So if you can, we recommend taking public transport. Right out the front of the house is the bus stop Operan, and within short walking distance is the tram and bus stop Lilla Bommen. The Älvsnabben ferry also has a stop near us. Both Nils Ericssons bus terminal and Gothenburg Central train station are within easy walking distance (around 900 metres).
You can park your car cheaply at the parking garage in Nordstan. Disabled parking places are available approximately 60 metres from the main entrance. Please note that distances can be subject to change thanks to the roadworks. We apologise for the inconvenience.
When should I arrive?
If you have already picked up your ticket, then half an hour before the performance begins is early enough. But why not take a while to enjoy the opera house and the atmosphere? If you wish you can come to an introduction of the piece which takes place an hour before the performance begins. More information about our introductions
Please note the point above about the current roadworks. Maps and the latest information about the roadworks can be accessed by links on this page.
What should I wear?
You don't need to be very formal. On opening nights some people like to dress up a bit extra, but it’s not a requirement. Come as you are and enjoy the show!
However, we do recommend choosing not to wear perfume. We may have guests in the audience who have an allergic sensitivity to chemicals such as perfume, aftershave or perfumed hair products.
Can I pay by card?
Yes, in our bars and cafés and in the restaurant you can pay by card.
Can I pay using cash?
You can pay using cash until 31 December 2019. From 1 January 2020 we will be a cash-free house. You can instead pay using major credit/debit cards and our gift vouchers.
Can I park nearby?
You can park both conveniently and inexpensively in the multi-storey car park, Nordstan. More information on Nordstan’s prices. We also have handicapped parking spaces 30 metres from the front entrance.
Do you sell gift vouchers?
Yes, we sell gift vouchers in our ticket office.
Where are the toilets and cloakrooms?
Toilets and cloakrooms can be found on the ground floor as well as on each balcony. Choose the cloakroom that is closest to the section that you are sitting in to avoid long queues.
Is it alright to take photographs?
No, all photography and all kinds of recording are prohibited during the performance.
Is it alright to have a mobile phone on silent?
No, mobile phones must be turned off completely throughout the performance. Even if it’s on silent the radio waves your mobile phone emits can still interfere with our equipment.
What happens if I come late?
Once the performance has begun the doors are closed and no-one is allowed into the auditorium until after the first interval.
Are there any guided tours of the opera house?
Yes, in conjunction with performances, groups can be given a guided tour behind the scenes. Read more about guided tours.
What is an introduction and how much does it cost?
At an introduction you gain deeper insight into the current performance. It does not cost anything extra. Read more about introductions.
How do you book tables in the restaurant?
You can phone our head waiter and book a table on 031-13 13 00. You can also send a reservation request. Make sure you book well in advance, as the restaurant is often fully booked. Go to the restaurant page.
Can I order in advance for the interval?
From an hour before the performance begins you are welcome to order in advance for the interval. You order and pay at the café in the section you are sitting in. During the interval you can then go to where you have been directed and your order will be served there.
How long are the intervals normally?
The intervals are usually about 25 minutes long. See the exact times for the acts and intervals for your performance.
Where is the bar?
The Opera Bar is on the first floor above the main entrance.
How should I inform you about my food allergy or intolerance?
Before you order your food and drinks, please speak to a member of our staff if you have a food allergy or intolerance.
Where can I buy a programme for the performance? Can I get it in advance?
Programmes are available from the opera shop and the box office.
Do you have extra cushions that I can borrow when bringing children to a performance?
Yes, certainly, contact our hosts in the foyer and they will help you.
I’m a bit hard of hearing. What aids do you have for me?
We have IR hearing equipment that you can borrow from our hosts. Read more about which aids are available on loan.
Can you help me with my wheelchair?
In the Stalls on row 22 there are special places intended for people in wheelchairs. These tickets can only be bought or booked at our ticket office. During the evening our hosts will help you with your wheelchair. Read more about accessibility and aids.
I want to give flowers to someone participating in a performance, what do I do?
Leave the flowers at our staff entrance, the one facing Maritima centrum. Label the flowers with the name of the person and the performance in which he/she is participating. We will see to it that they come to the right person.